Official product support
Bottle Vault support
Get help with your account, collection, label recognition, or a privacy request.
A product of Sinova Enterprises, LLC
Contact support
Email support@bottlevaultusa.com. Please include a short description of the issue and the type of device you are using. Do not send your password.
Account deletion
Open Bottle Vault, select Settings, and choose Delete account. The app asks for confirmation before permanently removing the account and associated cloud data.
Bottle recognition
Photograph the front label in good, even light. Keep the full label in frame and review every identified field before adding the bottle. Recognition details and estimated prices can vary.
Cloud sync
Sign in with the same Bottle Vault account on each device. Allow synchronization to finish before editing the same collection on another device.
Privacy
Read the complete Bottle Vault privacy policy for details about account data, collection content, label images, service providers, and deletion.